.svg)
Has your property management company or property owner recently told you about using Esusu? If so, welcome. You likely have questions about who Esusu is, how rent reporting works, and how your personal information is handled and protected. This guide explains the basics and points you to the most relevant current resources.
A Little About Esusu
Esusu is a financial technology company that works with property owners and operators to help renters build credit through positive rent reporting and access broader financial wellness tools. The renter experience includes:
- Rent Reporting
- Rent Relief
- Esusu Pay (for eligible properties, to help renters manage rent payments more flexibly)
- Marketplace
- Toolkit
- Membership plans in the Esusu app that bring these tools together
If your property uses Esusu, you should receive onboarding information explaining how the program works and what information may be used to support reporting and related services.
Rent Relief is designed to support renters facing temporary financial hardship and is offered in partnership with Stable Home Fund, a 501(c)(3) public charity. The program helps eligible residents catch up on past‑due rent, avoid eviction, and regain financial stability. Eligible residents may qualify for up to three months of rental assistance, with a maximum of $5,000, depending on program criteria and available funding.
How Esusu Gets in Touch with Residents
When we begin working with a property, we may receive resident contact information from the property so we can communicate about onboarding, eligibility, and program participation.
If you move into a property that already uses Esusu, you should receive onboarding information from both your property and Esusu. The exact timing can vary depending on the property and program setup.
Reporting Your Rental Payment Information to the Credit Bureaus
To support rent reporting, we may use information already available through a property’s systems. In some cases, you may also be asked to grant access to certain financial account data through a third‑party processor when subscribing to specific rent reporting services.
Our Privacy Policy explains that we may collect:
- Contact and identity information;
- Payment information;
- Bank account information;
- Rental payment information;
- Certain credit‑related information;
- Support interactions;
- And some automatically collected usage data needed to provide and improve our services.
In many property‑based programs, renters do not need to take additional action for reporting to begin. That is not universal for every service, so it is better not to assume that enrollment is always automatic in every case.
We follow requirements under laws like the Fair Credit Reporting Act (FCRA) and industry guidelines such as those from the Consumer Data Industry Association (CDIA) when rent reporting data is furnished to the credit bureaus.
Storing and Protecting Your Personal Information
We use industry‑leading security practices to protect customer and partner data. Our public Security information explains that:
- Data is stored and processed in the cloud on secure platforms owned and maintained by independent third parties that are SOC 2 Type 2 certified;
- Customer and partner data is encrypted at rest and in transit;
- Access to customer data is restricted to authorized personnel, and multi‑factor authentication is required to access cloud‑based service providers;
- And Esusu maintains its own SOC 2 Type 2 certification.
These controls are in place to help keep sensitive information protected while we provide our services.
How Privacy and Data Use Work
Our Privacy Policy, updated on September 5, 2025, describes data collection across Esusu and its subsidiary Celeri Labs, Inc. The policy explains that we may collect:
- Contact and payment information;
- Account and bank account information;
- Credit‑related information;
- Information from support interactions;
- And automatically collected usage and device data.
The policy also says you can request account deletion through account settings or by contacting support, subject to any data retention we are required to maintain under applicable law.
You can read the full details in the Privacy Policy.
If You Move or Opt Out
If you choose to opt out of Esusu program participation, related reporting activity may stop, but some information may still be retained and used as required by law or for valid operational purposes (such as records needed for compliance or dispute resolution).
Marketing preferences and account communications follow the rules in the Privacy Policy and support workflows. That means it is not correct to promise that all communications will stop in every case. Some messages and records may still be necessary for legal, compliance, or account‑related reasons.
Have Additional Questions? We’re Here to Help
If your property uses Esusu, look for onboarding information from your property and from Esusu. You can also contact rentsupport@esusu.org for support, or visit:
- Our Security page
- Our Privacy Policy
- Our FAQ
- And our Customer Support resources
For security‑specific questions, you can email security@esusu.org.
If you believe your property is using Esusu Rent Reporting but you have not received onboarding information, reach out to your property manager directly.